Return Policy

7-Day Return Policy with Video Evidence Requirement

At Central Mall, we strive to provide you with quality products and an exceptional shopping experience. In the unlikely event that you receive a damaged item, we offer a 7-day return policy. To facilitate the return process, we kindly request customers to submit a video showing the condition of the product upon receipt. Please review the details below:

Conditions for Return:

1. The item must be unused and in the same condition as received.
2. It should be in the original packaging.
3. Video evidence of the damaged product must be provided within 7 days of receiving your order.
4. Proof of purchase is required.

Steps to Initiate a Return:

1. Contact our customer service team at [help332@email.com] within 7 days of receiving your order.
2. Provide your order number and details about the damaged item.
3. Our team will guide you on how to submit a video documenting the product’s condition.

Return Shipping: Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Refund Process: Upon receiving and verifying the video evidence, we will initiate the refund process. Please allow [7] business days for the refund to be processed.

Exclusions: Certain items, such as [specific categories or products], may have different return policies. Please check the product description for details.

For a smoother return process, we appreciate your cooperation in providing video evidence of any damaged items. For any additional questions or concerns, please contact our customer service team.

Thank you for choosing Central Mall!